Casey joined ZMC Hotels in 2016, with fourteen years in the hospitality industry, including seven years in hotel management. Her work in hospitality has focused primarily on the Hampton by Hilton brand, where she served as brand ambassador and helped develop training modules and best practices. Under Casey’s mentoring and general management, her teams won multiple Lighthouse Awards for customer service excellence. She also has food and beverage experience with a boutique hotel, and broad operations experience in the manufacturing industry.

As a Senior Vice President of Operations for ZMC Hotels, Casey oversees fifteen properties in the Central and Southeastern United States, working with them to ensure that performance goals are met and that company and brand standards of quality and excellence are upheld. Her areas of responsibility span a broad range encompassing employee recruitment, training, assessment and development, as well as cost control, revenue management, sales, and marketing.

Education/Certification/Professional Organizations:

• Jacksonville State University, Bachelor’s Degree in Business Economics